Sender Terms of Use

Sender Terms of Use

Last updated: [06-01-2026]

These Terms of Use (“Terms”) apply to all Senders who access or use the [deliverymate.nz] platform in New Zealand.

By creating an account, posting a delivery request, or using the Platform, you agree to these Terms.

1. Definitions

Platform means [deliverymate.nz], operated by [Small Bridge Ltd], a New Zealand business.

Sender means an individual who uses the Platform to request delivery of a parcel.

Driver means an independent third party who offers delivery services through the Platform.

Delivery Contract means the contract for delivery services formed directly between a Sender and a Driver.

Platform Fee means the fee charged by the Platform for facilitating access to the marketplace and escrow services.

2. Role of the Platform

2.1 The Platform provides an online marketplace that enables Senders and independent Drivers to connect and arrange delivery services.

2.2 The Platform is not a courier, carrier, or delivery service provider and does not perform delivery services.

2.3 The Platform is not a party to any Delivery Contract formed between a Sender and a Driver.

2.4 Drivers are independent contractors, not employees, agents, or representatives of the Platform.

3. Formation of the Delivery Contract

3.1 When a Sender accepts a Driver’s bid or fixed-price offer through the Platform, a binding Delivery Contract is formed directly between the Sender and the Driver.

3.2 The Platform does not control:

Delivery pricing

Delivery routes

Delivery timing

The manner in which delivery services are performed

3.3 All delivery terms, including timing and handling, are agreed directly between the Sender and the Driver.

4. Pricing, Payment, and Escrow

4.1 Delivery prices are negotiated directly between Senders and Drivers.

4.2 The Platform provides escrow payment services for administrative convenience only.

4.3 Escrow services do not constitute supervision, endorsement, or guarantee of delivery performance.

4.4 Funds held in escrow will be released to the Driver following confirmation that delivery has occurred, in accordance with the Platform’s escrow process.

5. Platform Fee and Refunds

5.1 The Platform charges a Platform Fee for facilitating access to the marketplace and escrow services.

5.2 The Platform Fee is refundable only if the delivery does not occur, including where:

The Driver cancels and no replacement is arranged;

The parcel is not collected; or

The parcel is confirmed as not delivered.

5.3 The Platform Fee is not refundable for:

Delays;

Damage to parcels;

Dissatisfaction with delivery performance; or

Disputes between the Sender and the Driver.

6. Parcel Responsibility and Risk Allocation

6.1 Senders acknowledge that delivery services are provided by independent Drivers and not by the Platform.

6.2 The Platform does not insure parcels and does not guarantee delivery outcomes.

6.3 Senders accept that parcels are transported at the Sender’s own risk, subject to any rights they may have against the Driver under the Delivery Contract or applicable law.

6.4 Any claim for loss, damage, or delay must be made directly against the Driver, not the Platform.

7. High-Value and Restricted Items

7.1 The Platform recommends that Senders do not arrange delivery of high-value, fragile, or irreplaceable items.

7.2 Senders remain free to arrange delivery of such items at their own discretion.

7.3 If a Sender chooses to send a high-value or sensitive item, the Sender acknowledges and accepts the increased risk of loss or damage.

7.4 The Platform does not assess, approve, or verify the value or nature of any parcel.

7.5 Senders must not arrange delivery of prohibited or illegal items, including cash, dangerous goods, or items restricted by law.

8. Evidence and Disputes

8.1 The Platform may require Drivers to provide pickup or drop-off confirmation (such as photographs) for escrow administration purposes.

8.2 The Platform may assist Senders and Drivers to communicate but does not determine fault, assess damage, or resolve delivery disputes.

8.3 Disputes arising from delivery performance are matters between the Sender and the Driver.

9. Consumer Guarantees Act

9.1 Nothing in these Terms excludes, restricts, or modifies any rights the Sender may have under the Consumer Guarantees Act 1993, where applicable.

9.2 Where permitted by law, the Platform’s role is limited to facilitating access to the marketplace and escrow services.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, the Platform is not liable for:

Loss or damage to parcels;

Delay or failure of delivery;

Acts or omissions of Drivers.

10.2 To the maximum extent permitted by law, the Platform’s total liability arising from any transaction is limited to the Platform Fee paid for that transaction.

11. Privacy

11.1 The Platform collects and uses personal information in accordance with the Privacy Act 2020 and the Platform’s Privacy Policy.

12. Suspension and Termination

12.1 The Platform may suspend or terminate a Sender’s access where there is misuse of the Platform, breach of these Terms, or unlawful activity.

13. Governing Law

13.1 These Terms are governed by the laws of New Zealand.

13.2 Any disputes may be referred to the Disputes Tribunal of New Zealand, where appropriate.

14. Changes to These Terms

14.1 The Platform may update these Terms from time to time.

14.2 Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

Acknowledgement

By using the Platform, you acknowledge that:

The Platform facilitates contact only

Delivery contracts are between Senders and Drivers

Delivery risk rests primarily with the Driver and the Sender